Skill-Development--InStore-Promoter/C2/Interacting-with-a-customer/Khasi
From Script | Spoken-Tutorial
Revision as of 13:31, 7 August 2017 by Hezekiah2016 (Talk | contribs)
Time | Narration |
00:00 | Khublei bad Pdiang sngewbha sha kane ka Spoken Tutorial halor Interacting with the customer. |
00:06 | Ha kane ka tutorial, ngin pule, |
00:09 | Ki jingdonkam ka rukom kren ba tbit naka bynta ka jingdie ban ïaid bha. |
00:14 | Ban pynbha ka jingtbit ban sngap bad ban kylli jingkylli. |
00:17 | Ki synjam ba donkam ban die ki tiar sha u customer |
00:22 | Ban pyni bad kyntiew ïaki handset kiba la pyni |
00:26 | Pynshlur ïa ki custumer ba wan ban thied ïaka tiar. |
00:31 | Nabynta ka jingïakren ba treikam bha, u Store Promoter u donkam ban pynleit jingmut haki saw tylli kiba donkam eh.
Ki long: |
00:39 | Ban Sngewthuh ïaka rukom ïakren jong ki customer |
00:44 | Ka jingshai haka por ba ïa kren |
00:46 | Ka jingstad ban sngap |
00:49 | Ka jingstad ban kylli ki jingkylli. |
00:51 | Te, To ngin sdang daka rukom ba ju jia haka jaka die. |
00:56 | U customer u rung shapoh bad u sdang ban peit sawdong ka display counter. |
01:00 | Kaei kaba u Promoter u dei ban leh ha kane ka por? |
01:03 | Nyngkong, ailad ïa u customer ban peit ïaka tiar bad ban ïit bniah ïaka dalade. |
01:10 | Kumba 2 mins eiei, u Promoter um dei ban wan hapdeng lane pynthut ia u customer. |
01:17 | Ban ïaishah ban sngapjar kamut ba ai por ïa ki customer ban sngew long trai hadien ba ki lah rung haka dukan. |
01:25 | Mynta u Promoter u lah ban plie ïaka jingtyrwa die. |
01:30 | U Promoter u dei ban pyni ïaka jinglong kloi ban ïarap ïa ki customers ban pynhun ïaki jingdonkam jong ki. |
01:36 | Lah ban sdang ïa kane daka jingphuh samrkhie. |
01:39 | bad ka jingkylli bajem kum “What kind of phone you are looking for?”
Lane |
01:46 | “Are you looking for a particular brand of phone?” |
01:49 | Haba ïa kren, kadei kaba bha ban kren haka ktien kaba ki customer ki kham lah. |
01:55 | Kumka nuksa: lada u customer u kren haka Hindi, ïa kren bad u haka Hindi. |
02:02 | Haka por baroh, u Promoter umdei ban pynlong ïaki customers ba kin sngew bym sngewtynnad. |
02:07 | Ka jingpeit para khmat bad ka jingpynkhih ïaki kti ka ïarap ïa u customer ban sngew suk. |
02:14 | Ka sur bad rukom kren ba sngewtynnad ka long kongsan bha ha kane ka por. |
02:19 | Dakaba sdang daki jingkylli basuk, kan pynlong ïa u customer ban ai ki jingtip ba ïarap sha phi. |
02:26 | U Promoter barabor u donkam ban sngap bha ïa u customer. |
02:30 | Lada u customer u ong ba u kwah ka phone ba long “fancy”, wad kamut aiu “fancy” ïa uta u customer. |
02:36 | ïa kane la khot “active listening”. |
02:40 | Kawei ka rukom ban pyni ka “active listening” ka long ban pynbud lane ong biang ïa kaei kaba u customer u lahdep ong. |
02:48 | Kane kan thaw ïaka dur ba bha ha khlieh jong u customer. |
02:53 | U Promoter u lah ruh ban kylli ki jingkylli kum - |
02:56 | Naka bynta kaei phi pyndonkam ïa ka phone jong phi? |
02:58 | kiei jingtreikam kiba phi kwah haka phone? |
03:01 | Kaei ka budget naka bynta ka phone? |
03:04 | Phi kham lah ki touch screen phone ne ki phone qwerty keypad? |
03:10 | Ki Features, ki advantage bad ki benefits ki ïarap ïaki customer ban “see” ïaka tiar khambha. |
03:17 | Ki Features ki dei ka jingbha lane ki jinglong jong ka tiar. |
03:21 | Ki Customer ki thied ïaki jingmyntoi, ym tang ki jinglong jong ki tiar. |
03:26 | U Promoter u lah ban ïalam ïa u customer sha ka tiar badei kaban pynhun ïaki jingdonkam jong u. |
03:32 | U lah ban ïthuh kiei ki jingdonkam bala pynpaw da u customer kiban pynhun daka tiar. |
03:40 | Te, u Promoter u lah ban ïarap shibun eh ban ithuh ïaka tiar kaba u customer u wad. |
03:48 | Kumka nuksa: Baroh ki tiar kiba don haka juh ka dor lane ka brand kaba u customer u don jingmut. |
03:56 | Ki jingkylli kum: |
03:58 | Kumno u customer u thmu ban pyndonkam ïaka phone? |
04:01 | Hato ka mobile kadei naka bynta ïa lade ne kadei ka jingai sngewbha ïa kiwei? |
04:06 | Ka ïarap ban pynduna wut wut ïaka jingjied. |
04:10 | Teng teng, ki customer ki buhrieh shaphang ban thied ïaka tiar. |
04:15 | Kane ka lah ban long ba u ne ka, kim pat hun ïaka |
04:19 | dor , ka tiar, |
04:22 | Ka dukan bad ka jingshakri jong ka, lane ïa u Store Promoter. |
04:27 | Ka jingpynskhem shuh shuh ka leh kham bha ban ïaka jingsngewkhia haki customer bymlah ban rai. |
04:32 | Ka rukum ïadei ba bha em ban weng ïaka jingbuhrieh ka long ban shu sngap bad ïai ap. |
04:39 | Ailad ïaki customer ba kin ïathuh ïaki jingsngew jong ki baroh bad nangta sa jubab pat |
04:46 | Nyngkong, Mynjur ba ki jingsngew ba pynpaw jong u customer kam long kumba ju long. |
04:51 | Nangta pynlong pat ïaki jingpyrshah sha ka jingmyntoi. |
04:55 | ïaki jingbym kwah pynpaw ka dor lah ban shimti daki ar tylli ki rukom khring. |
05:00 | Nyngkong, U Store Promoter u dei ban pyrshang ban peit ïaka jingbym kwah pynpaw ïaka dor naka jingiohi jong u customer. |
05:07 | Kum ka nuksa – u Promoter u lah ban kylli |
05:10 | “Are you aware of other brands which have a similar model at a lower price?”
lane |
05:16 | “You say you saw this model at a lower price in another store. |
05:21 | Can you please tell me if it was the same model with same features?” |
05:25 | Kynmaw ba, baroh ki customer ki kwah ban thied ïaka tiar kaba kham duna ka dor. |
05:31 | Hynrei ki customer kin siew ka dor ba kham heh lada la pyni shuh shuh sha ki ïaki jingmyntoi ba ka tiar ka don. |
05:37 | Kum ka jingneh slem jong ka tiar |
05:41 | Ki Service ba ka dukan ka pynbiang |
05:43 | Ka jinglah ban siew hadien |
05:45 | Return policy |
05:47 | Ka jingdon jong ki tiar kaba pynlah ïa u customer ban thied ïa baroh ki ba ïadei na kajuh ka dukan. |
05:53 | Ka rukom ban leh ïaka jingbymkwah pynpaw dor kaba ar ka long dakaba ai jingmut daki tiar kiba kham duna ka dor. |
06:00 | Kumno u Store Promoter u lah ban tip ba u customer u long la kloi ban thied? |
06:04 | Ki jingpyni ban thied ki long dakaba kren lane ki ba khlem kren na ki customer ka pyni ba ki la long kloi ban thied. |
06:11 | Bunsien Ka dur khmat ka pynpaw lada u customer um pat kwah ban thied. |
06:16 | Ki Customer kiba pynran dur lane ï kumba ki kulmar, kalah ban kdew ba kim pat kloi ban thied aka tiar. |
06:25 | Ki jingbym kren jong ki Customer ka pyni ba u Store Promoter udei ban pyrshang ban die, ka kynthup: |
06:33 | Ban ïaleh pyrshah ïaka jingpyrshang jong u Store Promoter’ ban ym pyn urlong ïaka jingïadie iathied. |
06:38 | Ka jingwad bniah bunsien ïaka tiar lane ka jingpeit sani dakaba thmu, ban bat ïaka, bad ban peit ïaka naki angle bapher bapher . |
06:45 | Ka jingphuh samrkhie lane ï kumba kmen haba peit ïaka tiar. |
06:51 | Shim lane pyndonkam ïaka tiar haka sien ba ar lane ba lai. |
06:56 | Ka jingkhang noh iaka iajingdie ka jia ynda u nongdie bad u nongthied ki ïa mynjur haki kyndon jong ka jingïadie. |
07:02 | Bad u nongthied u raikut bad pynskhem ïaka jingmut sha ka jingïasiew. |
07:06 | Ka jingkhang noh ïaka iajingdie kadei ban long kaba kut jong ka bynta jong ka jingïadie. |
07:11 | Ha shilynter jong ka jingïadie, shimkabu ïaka technique jong ka “trial close”. |
07:17 | Kane kan pynthikna ba phi don ïaka customer buy-in haka bakut jong ka jingïadie. |
07:24 | Ki nuksa jong ka “trial close” ki long - |
07:27 | “Sir, are you confident about your choice?” |
07:30 | “Shall I demonstrate all the features once again?” |
07:34 | Dakaba pyndonkam ka trial close hashwa kaba kut jong ka jingïakynduh ka ai bor ïa phi halor jong ka jingïadie. |
07:40 | Mynta pynshong kyntien ïaka “closing question”: |
07:43 | “Shall I take this product for billing?” |
07:46 | Lane “Will you pay by cash or card?” |
07:49 | Lane “Will you make a complete payment or you want to avail the installment scheme?” |
07:56 | Kylli kawei ka jingkylli shisien bad ap ïaka jubab jong u customer. |
08:01 | Barabor Kandon ka jingsngewkhia haka por ba kylli jingkylli . |
08:06 | iaishah bad Ap tad ynda u customer yn pyrkhat bad u jubab. |
08:12 | Ai khublei ïa u nongthied, Pynthikna ïaki ba ki lah jied ka jingjied kaba khraw. |
08:16 | Bad ïaid pat ban ïakren shaphang ka service, ter ter. |
08:19 | Lada u customer um I lah rai, te sngap ïa u nong thied . |
08:24 | Bad pynthikna ba ka jingiakren kan long ba ïai plie. |
08:28 | Ha kata ka rukom u Store Promoter un pynioh ïaka jingshaniah haki khmat jong u customer. |
08:34 | U customer u lah ban ym thied ha kane ka por. |
08:37 | Hynrei un sa wanphai pat hadien ynda ki la kwah ban thied. |
08:40 | ka long kaba kongsan bha naka bynta u Store Promoter ban pynlong ka jingïadei baskhem bad baïaineh bad ki customer khnang ba kin wanphai biang pat sha ka dukan. |
08:50 | Ka jingsngew shanniah kadei ka jingsngew ba kordor jong ki customer lane ka jingsngew jong ki halor u retailer bad u Store Promoter. |
08:58 | Ki rukom ban tei ïaka jingsngew shanniah ka kynthup: |
09:01 | Ban buh halor duh ïaki jingsngew tynnad jong ki customer, |
09:04 | ban ïai pynshisha ïaka jingrai jong ki customer, |
09:07 | Ban pynthikna ïaka rukom ban pyndonkam bha ïaka tiar, |
09:09 | Ban sngap ïaki jingnujor jong ki customer bad |
09:11 | Ban pynbiang ka “above and beyond” service. |
09:16 | Hadien jong ka jingthied ïaki tiar kawan saka rukom ban siew. |
09:20 | Ka rukom ban siew ka donkam ban pynïaid jai jai ïa u customer naka sale counter sha ka billing counter. |
09:28 | Ki Sales Promoters ba treikam bha ki pynlong ban thied shuh ïaki tiar shwa ba ka jingïadie kan kut noh. |
09:36 | Ban pynshlur naka bynta ban thied shuh ïaki tiar kadei ka jingkitkhlieh jong u sales Promoter, namar u/ka kiba ïa kren bad u customer. |
09:45 | Bunsien Kum kita ki tiar ki ïadei bynta lang bad ka tiar kaba nyngkong. |
09:49 | Kumka nuksa, Extended warranties, extra batteries, extra storage, covers, accessories, ter ter. |
10:00 | Pynthikna ïa ki customer ba ki add-on item ki long kiba ïarap bha hadien. |
10:05 | Khadduh ïaid pat sha ka jingïasiew. |
10:08 | Hadien ka jingsiew, aiti ïaka tiar ha ryngkat ki sop jong ki bad baroh ki add-on item sha u customer...da ka jingphuh samrkhie! |
10:18 | Dakane ngi lahpoi sha kaba kut jong kane ka tutorial |
10:22 | To ngin batai lyngkot, Hakane ka tutorial ngi la pule kumno ban sngap bha bad ban ïakren bha bad ki customer |
10:29 | Pynshai ïaki jing artatien bad jingpyrshah jong ki customer bad |
10:33 | Pynshlur ïa u customer ban thied ïaka tiar ryngkat bad ki addon items |
10:38 | Ka video kaba don haka link harum Ka batai lyngkot ïaka Spoken Tutorial Project. |
10:44 | Sngewbha download bad peit ïaka. |
10:46 | Ka Spoken Tutorial Team Ka pynlong workshop bad Ka ai certificates sha kito kiba pass ïaka on-line test jong ngi. Ban tip kham bniah, sngewbha thoh sha ngi. |
10:57 | Iaka Spoken Tutorial Project la bei tyngka daka NMEICT, MHRD, Sorkar India. |
11:04 | ïa kane ka tutorial la shna thik tang naka bynta ka Telecom Sector Skill Council.
ïa kane ka script la pynkylla sha ka ktien Khasi da I Hezekiah Lyngdoh na Shillong. Khublei ba phi la ïasnohlang. |