Skill-Development--InStore-Promoter/C2/Interacting-with-a-customer/Khasi

Time	Narration
00:00	Khublei bad Pdiang sngewbha sha kane ka Spoken Tutorial halor Interacting with the customer.
00:06	Ha kane ka tutorial, ngin pule,
00:09	Ki jingdonkam ka rukom kren ba tbit naka bynta ka jingdie ban ïaid bha.
00:14	Ban pynbha ka jingtbit ban sngap bad ban kylli jingkylli.
00:17	Ki synjam ba donkam ban die ki tiar sha u customer
00:22	Ban pyni bad kyntiew ïaki handset kiba la pyni
00:26	Pynshlur ïa ki custumer ba wan ban thied ïaka tiar.
00:31	Nabynta ka jingïakren ba treikam bha, u Store Promoter u donkam ban pynleit jingmut haki saw tylli kiba donkam eh. Ki long:
00:39	Ban Sngewthuh ïaka rukom ïakren jong ki customer
00:44	Ka jingshai haka por ba ïa kren
00:46	Ka jingstad ban sngap
00:49	Ka jingstad ban kylli ki jingkylli.
00:51	Te, To ngin sdang daka rukom ba ju jia haka jaka die.
00:56	U customer u rung shapoh bad u sdang ban peit sawdong ka display counter.
01:00	Kaei kaba u Promoter u dei ban leh ha kane ka por?
01:03	Nyngkong, ailad ïa u customer ban peit ïaka tiar bad ban ïit bniah ïaka dalade.
01:10	Kumba 2 mins eiei, u Promoter um dei ban wan hapdeng lane pynthut ia u customer.
01:17	Ban ïaishah ban sngapjar kamut ba ai por ïa ki customer ban sngew long trai hadien ba ki lah rung haka dukan.
01:25	Mynta u Promoter u lah ban plie ïaka jingtyrwa die.
01:30	U Promoter u dei ban pyni ïaka jinglong kloi ban ïarap ïa ki customers ban pynhun ïaki jingdonkam jong ki.
01:36	Lah ban sdang ïa kane daka jingphuh samrkhie.
01:39	bad ka jingkylli bajem kum “What kind of phone you are looking for?” Lane
01:46	“Are you looking for a particular brand of phone?”
01:49	Haba ïa kren, kadei kaba bha ban kren haka ktien kaba ki customer ki kham lah.
01:55	Kumka nuksa: lada u customer u kren haka Hindi, ïa kren bad u haka Hindi.
02:02	Haka por baroh, u Promoter umdei ban pynlong ïaki customers ba kin sngew bym sngewtynnad.
02:07	Ka jingpeit para khmat bad ka jingpynkhih ïaki kti ka ïarap ïa u customer ban sngew suk.
02:14	Ka sur bad rukom kren ba sngewtynnad ka long kongsan bha ha kane ka por.
02:19	Dakaba sdang daki jingkylli basuk, kan pynlong ïa u customer ban ai ki jingtip ba ïarap sha phi.
02:26	U Promoter barabor u donkam ban sngap bha ïa u customer.
02:30	Lada u customer u ong ba u kwah ka phone ba long “fancy”, wad kamut aiu “fancy” ïa uta u customer.
02:36	ïa kane la khot “active listening”.
02:40	Kawei ka rukom ban pyni ka “active listening” ka long ban pynbud lane ong biang ïa kaei kaba u customer u lahdep ong.
02:48	Kane kan thaw ïaka dur ba bha ha khlieh jong u customer.
02:53	U Promoter u lah ruh ban kylli ki jingkylli kum -
02:56	Naka bynta kaei phi pyndonkam ïa ka phone jong phi?
02:58	kiei jingtreikam kiba phi kwah haka phone?
03:01	Kaei ka budget naka bynta ka phone?
03:04	Phi kham lah ki touch screen phone ne ki phone qwerty keypad?
03:10	Ki Features, ki advantage bad ki benefits ki ïarap ïaki customer ban “see” ïaka tiar khambha.
03:17	Ki Features ki dei ka jingbha lane ki jinglong jong ka tiar.
03:21	Ki Customer ki thied ïaki jingmyntoi, ym tang ki jinglong jong ki tiar.
03:26	U Promoter u lah ban ïalam ïa u customer sha ka tiar badei kaban pynhun ïaki jingdonkam jong u.
03:32	U lah ban ïthuh kiei ki jingdonkam bala pynpaw da u customer kiban pynhun daka tiar.
03:40	Te, u Promoter u lah ban ïarap shibun eh ban ithuh ïaka tiar kaba u customer u wad.
03:48	Kumka nuksa: Baroh ki tiar kiba don haka juh ka dor lane ka brand kaba u customer u don jingmut.
03:56	Ki jingkylli kum:
03:58	Kumno u customer u thmu ban pyndonkam ïaka phone?
04:01	Hato ka mobile kadei naka bynta ïa lade ne kadei ka jingai sngewbha ïa kiwei?
04:06	Ka ïarap ban pynduna wut wut ïaka jingjied.
04:10	Teng teng, ki customer ki buhrieh shaphang ban thied ïaka tiar.
04:15	Kane ka lah ban long ba u ne ka, kim pat hun ïaka
04:19	dor , ka tiar,
04:22	Ka dukan bad ka jingshakri jong ka, lane ïa u Store Promoter.
04:27	Ka jingpynskhem shuh shuh ka leh kham bha ban ïaka jingsngewkhia haki customer bymlah ban rai.
04:32	Ka rukum ïadei ba bha em ban weng ïaka jingbuhrieh ka long ban shu sngap bad ïai ap.
04:39	Ailad ïaki customer ba kin ïathuh ïaki jingsngew jong ki baroh bad nangta sa jubab pat
04:46	Nyngkong, Mynjur ba ki jingsngew ba pynpaw jong u customer kam long kumba ju long.
04:51	Nangta pynlong pat ïaki jingpyrshah sha ka jingmyntoi.
04:55	ïaki jingbym kwah pynpaw ka dor lah ban shimti daki ar tylli ki rukom khring.
05:00	Nyngkong, U Store Promoter u dei ban pyrshang ban peit ïaka jingbym kwah pynpaw ïaka dor naka jingiohi jong u customer.
05:07	Kum ka nuksa – u Promoter u lah ban kylli
05:10	“Phi iohsngew ba dang don sa kiwei pat ki brand kiba don ka juh ka model haka dor kaba duna?” lane
05:16	“Phi ong ba phi ioh kham duna dor ia kane ka model ha kawei pat ka dukan.
05:21	Phi lah ban iathuh ai nga lada kadei ka juh ka model bad ki juh jinglong haka?”
05:25	Kynmaw ba, baroh ki customer ki kwah ban thied ïaka tiar kaba kham duna ka dor.
05:31	Hynrei ki customer kin siew ka dor ba kham heh lada la pyni shuh shuh sha ki ïaki jingmyntoi ba ka tiar ka don.
05:37	Kum ka jingneh slem jong ka tiar
05:41	Ki Service ba ka dukan ka pynbiang
05:43	Ka jinglah ban siew hadien
05:45	Return policy
05:47	Ka jingdon jong ki tiar kaba pynlah ïa u customer ban thied ïa baroh ki ba ïadei na kajuh ka dukan.
05:53	Ka rukom ban leh ïaka jingbymkwah pynpaw dor kaba ar ka long dakaba ai jingmut daki tiar kiba kham duna ka dor.
06:00	Kumno u Store Promoter u lah ban tip ba u customer u long la kloi ban thied?
06:04	Ki jingpyni ban thied ki long dakaba kren lane ki ba khlem kren na ki customer ka pyni ba ki la long kloi ban thied.
06:11	Bunsien Ka dur khmat ka pynpaw lada u customer um pat kwah ban thied.
06:16	Ki Customer kiba pynran dur lane ï kumba ki kulmar, kalah ban kdew ba kim pat kloi ban thied aka tiar.
06:25	Ki jingbym kren jong ki Customer ka pyni ba u Store Promoter udei ban pyrshang ban die, ka kynthup:
06:33	Ban ïaleh pyrshah ïaka jingpyrshang jong u Store Promoter’ ban ym pyn urlong ïaka jingïadie iathied.
06:38	Ka jingwad bniah bunsien ïaka tiar lane ka jingpeit sani dakaba thmu, ban bat ïaka, bad ban peit ïaka naki angle bapher bapher .
06:45	Ka jingphuh samrkhie lane ï kumba kmen haba peit ïaka tiar.
06:51	Shim lane pyndonkam ïaka tiar haka sien ba ar lane ba lai.
06:56	Ka jingkhang noh iaka iajingdie ka jia ynda u nongdie bad u nongthied ki ïa mynjur haki kyndon jong ka jingïadie.
07:02	Bad u nongthied u raikut bad pynskhem ïaka jingmut sha ka jingïasiew.
07:06	Ka jingkhang noh ïaka iajingdie kadei ban long kaba kut jong ka bynta jong ka jingïadie.
07:11	Ha shilynter jong ka jingïadie, shimkabu ïaka technique jong ka “trial close”.
07:17	Kane kan pynthikna ba phi don ïaka customer buy-in haka bakut jong ka jingïadie.
07:24	Ki nuksa jong ka “trial close” ki long -
07:27	“Bah, phi lah sngewbiang bha iaka jingjied jong phi?”
07:30	“Hato ngan pyni biang iaki jingtreikam jong ka sha shisien?”
07:34	Dakaba pyndonkam ka trial close hashwa kaba kut jong ka jingïakynduh ka ai bor ïa phi halor jong ka jingïadie.
07:40	Mynta pynshong kyntien ïaka “closing question”:
07:43	“Ka lah long ba ngan rah noh ia kane ka tiar sha jaka ban siew?”
07:46	Lane “Phin siew daka card ne daka pisa?”
07:49	Lane “phin siew lut noh mynta ne phi kwah ban shim daka scheme ba siew manka bnai?”
07:56	Kylli kawei ka jingkylli shisien bad ap ïaka jubab jong u customer.
08:01	Barabor Kandon ka jingsngewkhia haka por ba kylli jingkylli .
08:06	iaishah bad Ap tad ynda u customer yn pyrkhat bad u jubab.
08:12	Ai khublei ïa u nongthied, Pynthikna ïaki ba ki lah jied ka jingjied kaba khraw.
08:16	Bad ïaid pat ban ïakren shaphang ka service, ter ter.
08:19	Lada u customer um I lah rai, te sngap ïa u nong thied .
08:24	Bad pynthikna ba ka jingiakren kan long ba ïai plie.
08:28	Ha kata ka rukom u Store Promoter un pynioh ïaka jingshaniah haki khmat jong u customer.
08:34	U customer u lah ban ym thied ha kane ka por.
08:37	Hynrei un sa wanphai pat hadien ynda ki la kwah ban thied.
08:40	ka long kaba kongsan bha naka bynta u Store Promoter ban pynlong ka jingïadei baskhem bad baïaineh bad ki customer khnang ba kin wanphai biang pat sha ka dukan.
08:50	Ka jingsngew shanniah kadei ka jingsngew ba kordor jong ki customer lane ka jingsngew jong ki halor u retailer bad u Store Promoter.
08:58	Ki rukom ban tei ïaka jingsngew shanniah ka kynthup:
09:01	Ban buh halor duh ïaki jingsngew tynnad jong ki customer,
09:04	ban ïai pynshisha ïaka jingrai jong ki customer,
09:07	Ban pynthikna ïaka rukom ban pyndonkam bha ïaka tiar,
09:09	Ban sngap ïaki jingnujor jong ki customer bad
09:11	Ban pynbiang ka “above and beyond” service.
09:16	Hadien jong ka jingthied ïaki tiar kawan saka rukom ban siew.
09:20	Ka rukom ban siew ka donkam ban pynïaid jai jai ïa u customer naka sale counter sha ka billing counter.
09:28	Ki Sales Promoters ba treikam bha ki pynlong ban thied shuh ïaki tiar shwa ba ka jingïadie kan kut noh.
09:36	Ban pynshlur naka bynta ban thied shuh ïaki tiar kadei ka jingkitkhlieh jong u sales Promoter, namar u/ka kiba ïa kren bad u customer.
09:45	Bunsien Kum kita ki tiar ki ïadei bynta lang bad ka tiar kaba nyngkong.
09:49	Kumka nuksa, Extended warranties, extra batteries, extra storage, covers, accessories, ter ter.
10:00	Pynthikna ïa ki customer ba ki add-on item ki long kiba ïarap bha hadien.
10:05	Khadduh ïaid pat sha ka jingïasiew.
10:08	Hadien ka jingsiew, aiti ïaka tiar ha ryngkat ki sop jong ki bad baroh ki add-on item sha u customer...da ka jingphuh samrkhie!
10:18	Dakane ngi lahpoi sha kaba kut jong kane ka tutorial
10:22	To ngin batai lyngkot, Hakane ka tutorial ngi la pule kumno ban sngap bha bad ban ïakren bha bad ki customer
10:29	Pynshai ïaki jing artatien bad jingpyrshah jong ki customer bad
10:33	Pynshlur ïa u customer ban thied ïaka tiar ryngkat bad ki addon items
10:38	Ka video kaba don haka link harum Ka batai lyngkot ïaka Spoken Tutorial Project.
10:44	Sngewbha download bad peit ïaka.
10:46	Ka Spoken Tutorial Team Ka pynlong workshop bad Ka ai certificates sha kito kiba pass ïaka on-line test jong ngi. Ban tip kham bniah, sngewbha thoh sha ngi.
10:57	Iaka Spoken Tutorial Project la bei tyngka daka NMEICT, MHRD, Sorkar India.
11:04	ïa kane ka tutorial la shna thik tang naka bynta ka Telecom Sector Skill Council. ïa kane ka script la pynkylla sha ka ktien Khasi da I Hezekiah Lyngdoh na Shillong. Khublei ba phi la ïasnohlang.

Contributors and Content Editors

Hezekiah2016