View source for Skill-Development--InStore-Promoter/C2/Interacting-with-a-customer/Khasi


{| border=1
| '''Time'''
| '''Narration'''

|-
| 00:00
| Khublei bad Pdiang sngewbha sha kane ka Spoken Tutorial halor '''Interacting with the customer.'''

|-
| 00:06
| Ha kane ka tutorial, ngin pule,

|-
| 00:09
| Ki jingdonkam ka rukom kren ba tbit naka bynta ka jingdie ban ïaid bha.

|-
| 00:14
| Ban pynbha ka jingtbit ban sngap bad ban kylli jingkylli.

|-
| 00:17
| Ki synjam ba donkam ban die ki tiar sha u customer

|-
| 00:22
| Ban pyni bad kyntiew ïaki handset kiba la pyni 

|-
| 00:26
| Pynshlur ïa ki custumer ba wan ban thied ïaka tiar.

|-
|00:31
|Nabynta ka jingïakren ba treikam bha, u '''Store Promoter''' u donkam ban pynleit jingmut haki saw tylli kiba donkam eh.
Ki long: 

|-
|00:39
|Ban Sngewthuh ïaka rukom ïakren jong ki customer 

|-
|00:44
|Ka jingshai haka por ba ïa kren 

|-
|00:46
| Ka jingstad ban sngap 

|-
|00:49
|Ka jingstad ban kylli ki jingkylli. 

|-
| 00:51
|Te, To ngin sdang daka rukom ba ju jia haka jaka die.

|-
| 00:56
|U customer u rung shapoh bad u sdang ban peit sawdong ka display counter.

|-
| 01:00
|Kaei kaba u '''Promoter''' u dei ban leh ha kane ka por?

|-
| 01:03
|Nyngkong, ailad ïa u customer ban peit ïaka tiar bad ban ïit bniah ïaka dalade.

|-
| 01:10
|Kumba 2 mins eiei, u '''Promoter''' um dei ban wan hapdeng lane pynthut ia u customer. 

|-
| 01:17
|Ban ïaishah ban sngapjar kamut ba ai por ïa ki customer ban sngew long trai hadien ba ki lah rung haka dukan.

|-
| 01:25
|Mynta u '''Promoter''' u lah ban plie ïaka jingtyrwa die. 

|-
| 01:30
|U '''Promoter''' u dei ban pyni ïaka jinglong  kloi ban ïarap ïa ki customers ban pynhun ïaki jingdonkam jong ki.

|-
| 01:36
|Lah ban sdang ïa kane daka jingphuh samrkhie. 

|-
| 01:39
|bad ka jingkylli bajem kum “What kind of phone you are looking for?”

Lane

|-
| 01:46
|“Are you looking for a particular brand of phone?”

|-
| 01:49
|Haba ïa kren, kadei kaba bha ban kren haka ktien kaba ki customer ki kham lah. 

|-
| 01:55
|Kumka nuksa: lada u customer u kren haka Hindi, ïa kren bad u haka Hindi.

|-
| 02:02
|Haka por baroh, u '''Promoter''' umdei ban pynlong ïaki  customers ba kin sngew bym sngewtynnad. 

|-
| 02:07
|Ka jingpeit para khmat bad ka jingpynkhih ïaki kti ka ïarap ïa u  customer ban sngew suk.

|-
| 02:14
|Ka sur bad rukom kren ba sngewtynnad ka long kongsan bha ha kane ka por. 

|-
| 02:19
|Dakaba sdang daki jingkylli basuk, kan pynlong ïa u customer ban ai ki jingtip ba ïarap sha phi.

|-
|02:26
|U '''Promoter''' barabor u donkam ban sngap bha ïa u customer.

|-
| 02:30
|Lada u customer u ong ba u kwah ka phone ba long “fancy”, wad kamut aiu “fancy” ïa uta u customer.

|-
| 02:36
|ïa kane la khot '''“active listening”'''.

|-
| 02:40
|Kawei ka rukom ban pyni ka '''“active listening”''' ka long ban pynbud lane ong biang ïa kaei kaba u customer u lahdep ong. 

|-
| 02:48
|Kane kan thaw ïaka dur ba bha ha khlieh jong u customer.

|-
| 02:53
|U '''Promoter''' u lah ruh ban  kylli ki jingkylli kum -

|-
| 02:56
|Naka bynta kaei phi pyndonkam ïa ka phone jong phi? 

|-
| 02:58
| kiei jingtreikam kiba phi kwah haka phone? 

|-
| 03:01
| Kaei ka budget naka bynta ka phone? 

|-
| 03:04
| Phi kham lah ki '''touch screen''' phone ne ki phone '''qwerty keypad'''? 

|-
| 03:10
|Ki '''Features''', ki advantage bad ki '''benefits''' ki ïarap ïaki customer ban “see” ïaka tiar khambha. 

|-
| 03:17
|Ki '''Features ''' ki dei ka jingbha lane ki jinglong jong ka tiar.

|-
|03:21
| Ki '''Customer ki thied ïaki jingmyntoi, ym tang ki jinglong jong ki tiar.

|-
| 03:26
|U '''Promoter''' u lah ban ïalam ïa u customer sha ka tiar badei kaban pynhun ïaki jingdonkam jong u.

|-
| 03:32
|U lah ban ïthuh kiei ki jingdonkam bala pynpaw da u customer kiban pynhun daka tiar. 

|-
| 03:40
|Te, u '''Promoter''' u lah ban ïarap shibun eh ban ithuh ïaka tiar kaba u customer u wad. 

|-
| 03:48
|Kumka nuksa: Baroh ki tiar kiba don haka juh ka dor lane ka brand kaba u customer u don jingmut. 

|-
| 03:56
|Ki jingkylli kum:

|-
| 03:58
|Kumno u customer u thmu ban pyndonkam ïaka phone?

|-
| 04:01
| Hato ka mobile kadei naka bynta ïa lade ne kadei ka jingai sngewbha ïa kiwei? 

|-
| 04:06
|Ka ïarap ban pynduna wut wut ïaka jingjied.

|-
| 04:10
|Teng teng, ki customer ki buhrieh shaphang ban thied ïaka tiar.

|-
| 04:15
|Kane ka lah ban long ba u ne ka, kim pat hun ïaka 

|-
| 04:19
| dor , ka tiar, 

|-
| 04:22
| Ka dukan bad ka jingshakri jong ka, lane ïa u '''Store Promoter'''. 

|-
| 04:27
|Ka jingpynskhem shuh shuh ka leh kham bha ban ïaka jingsngewkhia haki customer bymlah ban rai.
|-
| 04:32
|Ka rukum ïadei ba bha em ban weng ïaka jingbuhrieh ka long ban shu sngap bad ïai ap. 

|-
| 04:39
|Ailad ïaki customer ba kin ïathuh ïaki jingsngew jong ki baroh bad nangta sa jubab pat
|-
| 04:46
|Nyngkong, Mynjur ba ki  jingsngew ba pynpaw jong u customer kam long kumba ju long.

|-
| 04:51
|Nangta pynlong pat ïaki jingpyrshah sha ka jingmyntoi.
|-
| 04:55
|ïaki jingbym kwah pynpaw ka dor lah ban shimti daki ar tylli ki rukom khring. 

|-
| 05:00
|Nyngkong, U '''Store Promoter''' u dei ban pyrshang ban peit ïaka jingbym kwah pynpaw ïaka dor naka jingiohi jong u customer.

|-
| 05:07
|Kum ka nuksa – u Promoter u lah ban kylli

|-
| 05:10
|“Are you aware of other brands which have a similar model at a lower price?”

lane

|-
| 05:16
|“You say you saw this model at a lower price in another store. 

|-
| 05:21
|Can you please tell me if it was the same model with same features?”

|-
| 05:25
|Kynmaw ba, baroh ki customer ki kwah ban thied ïaka tiar kaba kham duna ka dor. 

|-
| 05:31
|Hynrei ki customer kin siew ka dor ba kham heh lada la pyni shuh shuh sha ki ïaki jingmyntoi ba ka tiar ka don.
|-
| 05:37
| Kum ka jingneh slem jong ka tiar

|-
| 05:41
| Ki Service ba  ka dukan ka pynbiang 

|-
| 05:43
| Ka jinglah ban siew hadien

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| 05:45
| Return policy

|-
| 05:47
|Ka  jingdon jong ki tiar kaba pynlah ïa u customer ban thied ïa baroh ki ba ïadei na kajuh ka dukan.

|-
| 05:53
|Ka rukom ban leh ïaka jingbymkwah pynpaw dor kaba ar ka long dakaba ai jingmut  daki tiar kiba kham duna ka dor.

|-
|06:00 
|Kumno u '''Store Promoter''' u lah ban tip ba u customer u long la kloi ban thied?

|-
| 06:04
|Ki jingpyni ban thied ki long dakaba kren lane ki ba khlem kren na ki customer ka pyni ba ki la long kloi ban thied. 

|-
| 06:11
|Bunsien Ka dur khmat ka pynpaw lada u customer um pat kwah ban thied. 

|-
| 06:16
|Ki Customer kiba pynran dur lane ï kumba ki kulmar, kalah ban kdew ba kim pat kloi ban thied aka tiar.

|-
| 06:25
|Ki jingbym kren jong ki Customer ka pyni ba u '''Store Promoter''' udei ban pyrshang ban die, ka kynthup: 

|-
| 06:33
|Ban ïaleh pyrshah ïaka jingpyrshang jong u '''Store Promoter'''’ ban ym pyn urlong ïaka jingïadie iathied. 

|-
| 06:38
|Ka jingwad bniah bunsien ïaka tiar lane ka jingpeit sani dakaba thmu, ban bat ïaka, bad ban peit ïaka naki angle bapher bapher .

|-
| 06:45
| Ka jingphuh samrkhie lane ï kumba kmen haba peit ïaka tiar.

|-
| 06:51
| Shim lane pyndonkam ïaka tiar haka sien ba ar lane ba lai.

|-
| 06:56
|Ka jingkhang noh iaka iajingdie ka jia ynda u nongdie bad u nongthied ki ïa mynjur haki kyndon jong ka jingïadie.

|-
| 07:02
|Bad u nongthied u raikut bad pynskhem ïaka jingmut  sha ka jingïasiew.

|-
| 07:06
|Ka jingkhang noh ïaka iajingdie kadei ban long kaba kut jong ka bynta jong ka jingïadie.

|-
| 07:11
|Ha shilynter jong ka jingïadie, shimkabu ïaka technique jong ka '''“trial close”'''.

|-
| 07:17
|Kane kan pynthikna  ba phi don ïaka customer buy-in haka bakut jong ka jingïadie.

|-
| 07:24
|Ki nuksa jong ka “trial close” ki long -

|-
| 07:27
|“Sir, are you confident about your choice?”

|-
| 07:30
|“Shall I demonstrate all the features once again?”

|-
| 07:34
|Dakaba pyndonkam ka trial close hashwa kaba kut jong ka jingïakynduh ka ai bor ïa phi halor jong ka jingïadie.

|-
| 07:40
|Mynta pynshong kyntien ïaka “closing question”: 

|-
| 07:43
|“Shall I take this product for billing?” 

|-
| 07:46
|Lane  “Will you pay by cash or card?” 

|-
| 07:49
|Lane  “Will you make a complete payment or you want to avail the installment scheme?” 

|-
| 07:56
|Kylli kawei ka jingkylli shisien bad  ap ïaka jubab jong u customer.

|-
| 08:01
|Barabor Kandon ka jingsngewkhia haka por ba kylli jingkylli .

|-
| 08:06
|iaishah bad Ap  tad ynda u customer yn pyrkhat bad u jubab.

|-
| 08:12
|Ai khublei ïa u nongthied, Pynthikna ïaki ba ki lah jied ka jingjied kaba khraw.

|-
| 08:16
|Bad ïaid pat ban ïakren shaphang ka service, ter ter. 

|-
| 08:19
|Lada u customer um I lah rai, te sngap ïa u nong thied .
|-
| 08:24
|Bad pynthikna ba ka jingiakren kan long ba ïai plie.

|-
| 08:28
|Ha kata ka rukom u '''Store Promoter''' un pynioh ïaka jingshaniah haki khmat jong u customer.

|-
| 08:34
|U customer u lah ban ym thied ha kane ka por.

|-
| 08:37
|Hynrei un sa wanphai pat hadien ynda ki la kwah ban thied.

|-
| 08:40
|ka long kaba kongsan bha naka bynta u '''Store Promoter''' ban pynlong ka jingïadei baskhem bad baïaineh bad ki customer khnang ba kin wanphai biang pat sha ka dukan.

|-
| 08:50
|Ka jingsngew shanniah kadei ka jingsngew ba kordor jong ki customer lane ka jingsngew jong ki halor u retailer bad u '''Store Promoter'''. 

|-
| 08:58
|Ki rukom ban tei ïaka jingsngew shanniah ka kynthup:

|-
| 09:01
| Ban buh halor duh ïaki jingsngew tynnad jong ki customer, 

|-
| 09:04
|ban ïai pynshisha ïaka jingrai jong ki customer,

|-
| 09:07
| Ban pynthikna ïaka rukom ban pyndonkam bha ïaka tiar, 

|-
| 09:09
|Ban sngap ïaki jingnujor jong ki customer bad

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|09:11 
| Ban pynbiang ka “above and beyond” service. 

|-
| 09:16
|Hadien jong ka jingthied ïaki tiar kawan saka rukom ban siew. 

|-
| 09:20
|Ka rukom ban siew  ka donkam ban pynïaid jai jai ïa u customer naka sale counter sha ka billing counter. 

|-
| 09:28
|Ki '''Sales Promoters''' ba treikam bha ki pynlong ban thied shuh ïaki tiar shwa ba ka jingïadie kan kut noh.

|-
| 09:36
|Ban pynshlur naka bynta ban thied shuh ïaki tiar kadei ka jingkitkhlieh jong u sales Promoter, namar u/ka kiba ïa kren bad u customer. 

|-
| 09:45
|Bunsien Kum kita ki tiar ki ïadei bynta lang bad ka tiar kaba nyngkong.

|-
| 09:49
|Kumka nuksa, Extended warranties, extra batteries, extra storage, covers, accessories, ter ter.

|-
| 10:00
|Pynthikna ïa ki customer ba ki add-on item ki long kiba ïarap bha hadien.
|-
| 10:05
|Khadduh ïaid pat sha ka jingïasiew.

|-
| 10:08
|Hadien ka jingsiew, aiti ïaka tiar ha ryngkat ki sop jong ki bad baroh ki add-on item sha u customer...da ka jingphuh samrkhie!
|-
|10:18
| Dakane ngi lahpoi sha kaba kut jong kane ka tutorial

|-
|10:22
|To ngin batai lyngkot, Hakane ka tutorial ngi la pule kumno ban sngap bha bad ban ïakren bha bad ki customer

|-
|10:29
|Pynshai ïaki jing artatien bad jingpyrshah jong ki customer bad

|-
|10:33
|Pynshlur ïa u customer ban thied ïaka tiar ryngkat bad ki addon items

|-
|10:38
| Ka video kaba don haka  link harum Ka batai lyngkot ïaka Spoken Tutorial Project.  

|-
|10:44
|Sngewbha download bad peit ïaka.

|-
|10:46
|Ka Spoken Tutorial Team Ka pynlong workshop bad Ka ai certificates sha kito kiba pass ïaka on-line test jong ngi.  Ban tip kham bniah, sngewbha thoh sha ngi.

|-
|10:57
| Iaka Spoken Tutorial Project la bei tyngka daka  NMEICT, MHRD, Sorkar India.

|-
|11:04
| ïa kane ka tutorial la shna thik tang naka bynta ka Telecom Sector Skill Council.

ïa kane ka script la pynkylla sha ka ktien Khasi da I Hezekiah Lyngdoh na Shillong.  Khublei ba phi la ïasnohlang.
|}